The feedback thread at GR regarding the new terms of service is still going strong. I wanted to highlight a few comments by posters who don't understand that problem or are part of the problem, rather than the solution.
First, from Alicia, we have this caps-filled venom:
Alicia is wrong on several counts. The isolated instance of a handful of reviewers--not Alicia--having their personal, although not private, information posted happened almost two years ago. The information was up for a short period of time and then it was gone. Their "only real recourse" for this is not being taken away. Their "only real recourse" was to address the problem back at the time that it occurred with the people who posted the information. Alicia is also ignoring all the other authors who have been unjustly mobbed by bad reviews and nasty comments and shelving since then. The problem is far more wide-spread than one incident from almost two years ago.
From Debbie R., we have this comment:
Debbie also has it wrong. The people drawing attention to the random instances of authors being assholes to reviewers are the reviewers themselves. They do this by flocking to the scene of the alleged crime in droves, leaving nasty comments and reviews, mass shelving the authors books on awful shelves, and writing blog posts ad nauseam about it. If the reviewer who was insulted would simply go, "Eh, piss off, you idiot" and the rest of the reviewer mob didn't run around squawking like a bunch of chickens that had just been kicked, there would be no drama.
From Heather, we have this comment:
I am stunned that someone who has used Goodreads for five years and is a librarian can think of NO OTHER WAY to handle truly abusive comments from authors. Really? How about reporting the comments to the GR Powers-That-Be and ask that the people sending you the comments be disciplined, deleted, etc., in accordance with GR's TOS?
I think what it all comes down to is that a certain mob of reviewers wants to publicly punish and shame authors who don't conform to their often oddly draconian and unwritten rules of how they think authors should interact with the public. Dealing with the true problem authors (or reviewers) privately is not enough for them. In my opinion, dealing with the true problems privately is a better solution than allowing the open public warfare to continue.